Frequently Asked Questions

Services

Uncurb is currently operating in 5 counties in SE Michigan: Oakland, Wayne, Macomb, Washtenaw, and Monroe. If Uncurb is not in your area but you’d like to be updated as we expand, please send an email to support@uncurb.com with your name and zipcode. 

Booking a trip is easy with Uncurb. Go to uncurb.com or click on “Book a trip” to enter in your information. From there you can view providers and send a booking request. Providers typically confirm within 30 minutes if they can accept your ride.

The transportation providers on Uncurb set their operating hours. All trips are prescheduled and many providers do take trips 24/7, though some may have additional fees for trips outside their normal hours. When you search for a trip, your requested time will be matched with providers who can accommodate those trip times.

Uncurb allows you to search and find providers that meet your needs for free. Trip prices are guaranteed to meet the provider’s lowest private pay pricing. At booking, Uncurb charges a platform fee of 5%, capped at $5.00

Uncurb uses Google Maps to validate addresses. Please check the spelling of your address on Google Maps as sometimes even a space between street names won’t return results.

If you still cannot find your address, you can list the next closest address available and leave a note for the provider at booking to let them know your address and how to locate you. 

Yes! Once you initiate a search, you’ll be taken to a search results page where you can make your trip recurring by looking for the “Recurring Trip” option on the left side menu. 

Select your dates and end date. This information will be passed along to the provider when you book. 

Uncurb lets you to book trips with the same provider but cannot guarantee you will have the same driver. 

You can, however, make the request in the “anything else we should know?” box to the provider.

Uncurb allows for multiple details to be entered during the booking process that include rider condition, vehicle preferences, and desired service level. 

For additional information, the final booking screen has an “anything else we should know?” box that you can use to give the provider more details.

Yes, if you selected “Wait with me” as part of your trip request, the driver will wait with you until the scheduled return. 

Please note that if your appointment takes longer than planned, the driver may not be able to continue to wait with you.

Go to “Upcoming Trips” in your account and find the trip that needs editing. Click on “Update/Cancel” trip. From here you can cancel an existing trip request and rebook the trip with changes.

You’ll be prompted to leave a review after completing a trip. You can also go to My Account and look for “Past Trips” to find the trip you want to leave a review of. 

You can leave a public review of the provider or send a private comment to the provider.

If your provider is late for your pickup, the first thing to do is call the provider. 

If you cannot get in touch with them or if the problem has not been resolved by the provider, please contact Uncurb at 1-833-862-8722.

Uncurb only allows high-quality providers on its platform who use professional drivers. We require every provider to upload documentation to verify their business practices. 

For details on our requirements, please check out the Peace of Mind page.

We allow each provider to upload their pricing to Uncurb. Since each provider has a slightly different pricing policy, this results in differences in quotes, but allows you to find the right provider for your trip. 

Uncurb guarantees each trip estimate is equal to or lower than what you will be quoted if you call the provider directly. If you find otherwise, please contact us at support@uncurb.com.

Payment

Uncurb requires a form of payment on file before booking a trip because we do not bill or invoice riders directly. Your credit card will be charged the final amount after the trip has occurred.

Similar to other ride services, the initial quoted amount is an estimate. Depending on what actually occurred on the trip, you may be charged more or less than the quoted amount.

If the actual charged amount is more than 10% of the quote, Uncurb will provide you the rationale for the difference.

Yes. Uncurb allows for multiple payment methods to be securely saved to your account. You can manage your payment under “My Account” and you may choose any saved payment method for each trip.

You can go to Contact Us and fill in the short form on the page, including your contact info and trip number, to let us know how we can help and someone from Uncurb will reach out to help resolve the issue. Or, you can call us at 1-833-862-8722.

At this time, Uncurb does not bill insurance. But we recommend you check back in the future for updates.

At this time, Uncurb requires a an active credit card in your profile. Your account will be charged for the trip after it has been completed.

Profile

You can update any of your preferences and personal information by logging in and clicking on “My Account.” 

From this page you can update all of your information, your rider profiles, forms of payment, and other preferences.

You can add or remove riders from your account by logging in and selecting Rider Profiles under My Account. 

When you add a rider, you can set specific mobility needs and preferences for that person. This information will be saved for future searches and booking.

You can email Uncurb at support@uncurb.com to delete your account permanently, which will erase all your data and you’ll need to create a new account if you want to use Uncurb in the future. 

You can change your Notification Preferences on the Review and Confirm page every time you book a trip with Uncurb.

Policies

No. While it is not required that the rider have a cell phone, it is recommended that the rider have a way of contacting loved ones in the event of an emergency.

You can cancel a trip from the “Upcoming Trips” list in My Account. If a trip is cancelled within 24 hours of the scheduled ride, you may be subject to the cancellation policy chosen by the provider. 

To make sure you are not charged unnecessary fees. we strongly recommend you cancel through the platform versus directly with the provider.

Yes, you can book a trip with one guaranteed additional caregiver. If you need to add more caregivers, you can let the provider know in your booking request and providers will confirm the trip if they are able to accommodate.

Providers

Ensuring our customers receive superior service from quality providers is our top priority at Uncurb. We use the highest industry standards to vet each provider.

Providers are required to provide documentation to Uncurb as part of their onboarding process. For more information, please view our Peace of Mind program.